Point Chatbase at your help docs, website and FAQs and it answers visitors in your own words, across chat, email and voice — with a credit meter you need to understand before you pay.
Published · Pricing checked October 29, 2026 against published readings of Chatbase's pricing page re-checked October 28, 2026; confirm the current price on Chatbase before you buy, as plans change.
Disclosure: HoardAds earns a commission if you subscribe through links on this page, at no extra cost to you. Our verdict does not depend on it.
Chatbase is a practical way to put an AI agent on a website that answers from your own content instead of generic model knowledge — provided you budget in message credits, not messages. Train it on your website, documents, Notion pages and Q&A pairs, embed the widget, and it handles the repetitive questions while handing the hard ones to a human. The catch is the meter: every reply costs credits depending on the model you pick, and an enabled action can double that cost, so a plan's credit allowance is not a conversation count. For a small site with steady, answerable questions, Hobby is a fair starting point; for a support team that needs a predictable bill, the credit model is the reason to pause.
Visit Chatbase — 7-day trial on paid plans Affiliate link · Paid plans start with a 7-day trial; there is no permanent free plan on the current pricing page.
| What it does | AI support agents trained on your own content, answering customers and taking actions, with human handoff |
|---|---|
| Best for | Small businesses and support teams with a real help centre, FAQ or product docs and repetitive inbound questions |
| Hobby | $40/month, or $32/month billed annually — 700 message credits a month, 1 agent, 2 seats |
| Standard | $150/month, or $120/month billed annually — 4,000 message credits a month, 1 agent, 3 seats, helpdesk, voice and telephony, API access |
| Pro | $500/month, or $400/month billed annually — 15,000 message credits a month, 1 agent, 5 seats, advanced analytics, tickets as a training source |
| Enterprise | Custom pricing — higher limits, SSO, white-labelling, audit logs, SLAs and a HIPAA-eligible setup |
| Trial | 7 days on each paid plan |
| Add-ons | Extra agents $25/month each; remove "Powered By Chatbase" branding $99/month; auto-recharge credits $40 per 1,000 credits (these do not expire) |
| Channels | Website chat, WhatsApp, Instagram, Messenger, Slack and email; voice and telephony from Standard up |
| Integrations | Zendesk, Salesforce, Intercom, HubSpot, Zoho Desk, Freshdesk, Shopify, Stripe, WordPress, Zapier, Calendly and more, depending on plan |
Chatbase turns your existing content into an agent. Feed it a website crawl, uploaded files, pasted text, Notion pages or a list of questions and answers, and it builds a knowledge base the agent answers from — with sources it can point to, rather than inventing policy from general training. You pick a model from providers including OpenAI, Anthropic and Google, set the agent's personality and instructions, and embed it as a chat widget or connect it to messaging channels. From Standard up, the built-in helpdesk adds live human handoff, voice and telephony, outbound campaigns and API access; Pro adds advanced analytics and the ability to train on past support tickets via Zendesk or Salesforce. AI actions let an agent do more than answer: look up an order, process a Stripe refund or book an appointment, for example — at the cost of extra model requests.
Buy it if you already have help content worth answering from, you get the same questions every week, and you are happy to watch a credit meter for a month to learn your real burn rate. Hobby suits a solo builder or small site; Standard is the first tier that feels like a support tool rather than a widget, thanks to the helpdesk, voice and API. Skip it, or stay on the trial, if you need a predictable monthly bill, you need several bots (each extra agent is $25/month on top), you want a badge-free widget without paying $99/month, or you have almost no docs for it to learn from — an agent with nothing to read from will guess, and that is worse than no bot at all.
Load your real docs, start the 7-day trial, and judge it on your ten most common questions — including one it should refuse or escalate. If the answers are accurate and the credit burn is comfortable, Hobby at $40/month is a reasonable place to start, stepping up to Standard when you need the helpdesk and voice. If the meter makes you nervous, that nervousness is the answer: pick a flat-priced support bot instead.
Try Chatbase — 7-day trial Affiliate link · Prices as checked October 29, 2026; Chatbase's pricing page is the final authority.
HoardAds has not yet completed its own hands-on Chatbase test cycle, and this review does not claim otherwise: it is built from Chatbase's published specifications and pricing (October 2026) and the public record. When our own testing lands, this page will be updated and dated. If the evidence changes, the verdict changes — that is the deal.